Soft Collections
Soft Collections
Whether you have been in business for many years or are just starting out with your Ophthalmology practice, the issue of patient balances and the efficient collection of those balances is an industry-wide concern. Soft collections and strategies that help you to get paid for services, are an important part of your business. Increasing your collections for Ophthalmology services helps to improve your bottom line and ensure you’re operating on your patients and operating efficiently and effectively in your business. Statements with patient balances alone are a form of soft collections but often not enough to ensure that an actual patient balance collection will take place.
Collecting patient balances often takes more than a statement, phone call, or even just one person. Sometimes it helps to have a team behind you. ECBC helps to effectively collect patient balances, using multiple collections techniques to enhance your collecting ability.
What are Soft Collections?
Soft collections focus on using friendly and respectful communication strategies instead of aggressive tactics to recover overdue payments. This approach is particularly beneficial for businesses that want to maintain positive relationships with their customers while still ensuring that they receive the payments they are owed.
Ways ECBC Will Help Collect Ophthalmology Patient Balances
ECBC soft collection services will help collect outstanding patient balances by:
- Providing your front office team with the training needed to properly collect all applicable patient information accurately (addresses, correct spelling of names, DOB, etc.). This includes properly recording the existence or absence of insurance.
- Teaching your staff to ensure any applicable deductibles are clearly explained upfront.
- Training your staff on coding for insurance carriers – completing forms the first time, on time and accurately helps increase Ophthalmology collections.
Using Technology in Collections
We also offer other increased collections services for Ophthalmology practitioners, such as text-to-pay, email and phone calls. Even adding payment links to your website will make it fast and simple for patient collections and will smooth the Ophthalmology collections process. All things we can help with!
The right soft collections process and team is an efficient method of enhancing and increasing your collection of patient balances. Sometimes all it takes is a friendly reminder call, a text or emailed statement to prompt a patient to pay. That’s why it’s so important all the information you collect from the moment of their first visit is so vital.
Soft Collections Services from ECBC
ECBC’s soft collections services provide a balanced approach to debt recovery that prioritizes customer relationships while effectively managing outstanding accounts. Our focus on empathy, personalized communication, and technology-driven strategies distinguishes us in the industry.
By choosing ECBC for your soft collections needs, businesses can not only recover their dues but also strengthen their customer relationships in the process. Embrace a fresh perspective on debt recovery with ECBC’s soft collections services and experience the benefits of a considerate approach to financial management. We’ll add to your bottom line with an increased patient collection of outstanding balances, putting more money in your pocket sooner!